Terms and Conditions

Last updated: December 2024

1. Introduction

Welcome to Eat Ancestral ("Company", "we", "our", "us"). These Terms and Conditions govern your use of our website (eatancestral.com) and services.

2. Services

We provide health and wellness consulting services, including:

  • One-on-one consultations

  • Semi-personalised programmes

  • In-person consulting

  • Digital products

  • Physical products

3. Professional Advice Disclaimer

Our services provide general health and wellness information. While we strive to provide accurate information based on scientific research and traditional practices, we are not medical professionals. The information provided is not intended to diagnose, treat, cure, or prevent any disease.

4. Your Responsibilities

You agree to:

  • Provide accurate information about your health status

  • Inform us of any medical conditions or medications

  • Consult with qualified healthcare providers before making significant changes to your diet or lifestyle

  • Use the information provided at your own risk

5. Payment and Refunds

  • All prices are in USD unless otherwise stated

  • Payment is required before services are delivered

  • Refunds are considered on a case-by-case basis

  • No refunds on digital products once accessed

  • Physical products may be returned within 14 days if unused and in original packaging

6. Cancellation Policy

  • 24-hour notice required for cancellation of consultations

  • Late cancellations may result in full charge of the session

  • Programme cancellations must be requested in writing

7. Intellectual Property

All content on our website and in our programmes is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

8. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services constitutes acceptance of these changes.

11. Contact Us

For questions about these Terms and Conditions, please contact:

Eat Ancestral
84 Queens Road
London, England

Email: hello@eatancestral.com

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

13. Medical Emergency Disclaimer

If you experience a medical emergency, immediately contact emergency services or visit the nearest emergency room. Our services are not a substitute for emergency medical care.

14. Data Protection and Privacy

14.1 GDPR Compliance

We comply with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. We process personal data lawfully, fairly, and transparently.

14.2 Data Collection and Usage

  • We collect and process data from visitors worldwide

  • We use cookies to improve website functionality and user experience

  • We utilise third-party services including Google Sheets and Squarespace

  • Data storage and processing comply with applicable data protection laws

14.3 Third-Party Services

We use trusted third-party services for:

  • Website hosting (Squarespace)

  • Email services (Google)

  • Data storage (Google Sheets)

These services have their own privacy policies and terms of service.

15. Digital Communications

15.1 Marketing Communications

- We send regular marketing communications via Squarespace

- Communications may include newsletters, updates, and promotional content

- You can unsubscribe at any time through the link provided in emails

- Unsubscribe requests are processed immediately

16. Testimonials

16.1 Client Results

  • Testimonials reflect individual client experiences

  • Results vary and are not guaranteed

  • We do not compensate clients for testimonials

  • All testimonials are voluntary and genuine client feedback

16.2 Use of Testimonials

We may use client testimonials for marketing purposes with explicit consent. We respect client privacy and confidentiality in accordance with our Privacy Policy.

17. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Governmental actions

  • Power failures

  • Internet service provider failures

  • Civil unrest

  • Epidemics or pandemics